HSCI710 Quiz Healthcare Management

Question 1

1 / 1 pts

The characteristics of self-awareness, self-regulation, motivation, empathy, and social skills are components of which of the following?

Emotional intelligence

Self-actualization

Formal education

Intelligence quotient

Question 2

1 / 1 pts

The most valuable and often scarcest resource for a manager is his/her time.

True

False

Question 3

1 / 1 pts

According to the Bureau of Labor Statistics, in one recent year how many people were employed as medical and health services managers in the United States?

100,000

250,000

333,000

550,000

Question 4

1 / 1 pts

One of the most important responsibilities for board members is to set and oversee the strategy for an organization

True

False

Question 5

1 / 1 pts

Which of the following are reasons HCO managers might be less effective in meeting their goals? Select all that apply.

A poorly designed job

Failure to adapt to changing circumstances

External competitive pressures

New government regulations

Question 6

1 / 1 pts

While many managers make evidence-based decisions, some of the evidence is poorly measured and overly simplistic.

True

False

Question 7

1 / 1 pts

Which of the following is not usually under an HCO manager’s direct control?

Development of a culture that supports excellent clinical care

Professional employees’ level of motivation and support

Measurement of processes and outcomes to facilitate improvement

Decision making about patient diagnosis and care

Question 8

1 / 1 pts

Which of the following is the most fundamental goal of board members’ decisions?

To serve the organization’s mission

To diversity the board’s membership

To vet new suppliers for the organization

To assess employees’ performance

Question 9

1 / 1 pts

What is often a manager’s scarcest resource?

Financing

Staff

Equipment

Time

Question 10

1 / 1 pts

Under which circumstances are health care organizations more likely to practice evidence-based management? Select all that apply.

When external performance incentives such as pay are strong

When an HCO has a strong culture of questioning management rather than a hierarchical culture

When accountability for decision making is linked to the quality and timeliness of the process

When employees are motivated to work longer and harder

When managers actively participate in the management research

Question 11

1 / 1 pts

Which of the following is “the systematic application of the best available evidence to the evaluation of management strategies for improving organizational performance”?

Management by objectives

Evidence-based management

Corporate governance

Structured decision making

Question 12

1 / 1 pts

Accountability in health care management means which of the following?

Being responsible for decisions that affect outcomes and processes at given levels of quality and cost

Managing relationships with regulators, accrediting bodies, and other important stakeholders

Shaping and implementing governance decisions

Deciding whether and how to finance improvements such as a new hospital wing

Question 13

1 / 1 pts

Which of the following are ways in which HCO managers can help provide a supportive environment for clinicians? Select all that apply.

Observing working conditions at high-performing peer organizations

Disciplining poor performers

Communicating with clinicians about their ideas and feelings

Learning from other managers and research literature about what does and doesn’t work

Question 14

1 / 1 pts

Which of the following is often an obstacle to HCO managers wishing to improve care processes and outcomes?

Highly developed care delivery teams

Highly trained work force

Ineffective performance-evaluation system

Comparisons with high-performing peer organizations

Question 15

1 / 1 pts

Which of the following is the management function of motivating workers to meet objectives?

Planning

Organizing

Directing

Controlling

Question 16

1 / 1 pts

Management decisions should be based on which of the following?

Established theories

Best evidence available

Consensus among team members

Gut instinct

Question 17

1 / 1 pts

Which of the following are the most likely potential governing board members for an HCO? Select all that apply.

Physicians and others knowledgeable about health care delivery

Individuals who can help raise resources to support the organization

Board members of competing organizations

Patient and community representatives

Question 18

1 / 1 pts

Which of the following is the process of making and reviewing the strategic decisions of health care organizations?

Management

Accountability

Governance

Stakeholder Relations

Question 19

1 / 1 pts

The fact that most governing boards of nonprofit health care organizations are self-perpetuating means which of the following?

New board members are appointed by officials of the owner organization

Existing board members select new members when openings arise

Board members serve for life

Board members are mostly healthy patients and community members

Question 20

1 / 1 pts

Which of the following describes the management function of planning?

Determining goals and objectives

Structuring resources to accomplish objectives

Motivating workers to meet objectives

Assembling and synchronizing activities and participants

Question 21

1 / 1 pts

According to the text, one of the most important tasks for a leader to do is to “get the right people on the bus”.

True

False

Question 22

1 / 1 pts

The recommendation to “get the right people on the bus” describes a task that, in an HCO, belongs to which of the following?

The governing board

Clinicians

Managers

Patient advocates

Question 23

1 / 1 pts

Which of the following are true statements about the operation of health care organizations? Select all that apply.

Managers are in charge of allocating resources to create value

Managers are accountable to those who own or govern the organization

The owners are responsive to stakeholders of the organization

Only patients and their families are legitimate stakeholders

Question 24

1 / 1 pts

Which of the following are reasons boards of directors can add value to health care organizations? Select all that apply.

Boards add energy and resources

Board members must make claims on the CEO’s time in planning and other meetings

Board members have a more balanced view of organizational situations than the CEO

Board members can take a longer view of accomplishing the organization’s mission

Question 25

1 / 1 pts

The process for making and reviewing strategic decisions is called Accountability.

True

False