MGT302 Discussion 1 Week 3 Theory of Constraints

Describe the Theory of Constraints (TOC). How might the TOC be used to explain operating conditions at a business or organization you frequently visit (e.g., supermarket, theater, children’s school, local gasoline service station, airport, department store, etc.)? Detail at least one process that you could recommend to improve this organization.

The Theory of Constraints is an organizational change method that is focused on profit improvement. The essential concept of TOC is that every organization must have at least one constraint. A constraint is any factor that limits the organization from getting more of whatever it strives for, which is usually profit. The Goal focuses on constraints as bottleneck processes in a job-shop manufacturing organization. However, many non-manufacturing constraints exist, such as market demand, or a sales department’s ability to translate market demand into orders (Wisner, J. D. 2017, section 8.3).

The experience I want to share is my working place. I must admit that every morning it is usually stressful because you have to stand in long line because of the extensive security check that it is usually thorough from the language to frisking. It is time consuming and frustrating. There are two constraints in my case being the amount taken and the number of employees the organization has taken into to handle this issue. The disadvantage comes with the fact that there is decreased material flow, increased order and a negative impact on customer service as well reduction in capacity. This factor has discouraged many people who are potential customers of the place to go somewhere else where they are served faster and easily.

These issues can simply be solved easily by adding more entrance checkup points and employees to reduce the time and frustrations that customers during entrance times to the workplace.

Reference:

Wisner, J. D. (2017). Operations management: A supply chain process approach. Retrieved from https://content.ashford.edu