MGT302 Quizzes Week 3

Question 1

A firm has a simple process where a customer’s order form is signed by a manager before being passed to the production team. This process would best be represented by which flow map?

Rounded rectangle  Rounded rectangle  Rounded rectangle

Correct!

Rounded rectangle  Rectangle  Rounded rectangle

Rounded rectangle  Diamond  Rounded rectangle

Rounded rectangle  Triangle  Rounded rectangle

Question 2

The Theory of Constraints was popularized by which book?

The Knowledge

Correct!

The Goal

The Process

The Objective

Question 3

It is desirable to have decreased manufacturing flexibility.

True

Correct!

False

Question 4

Evaluating a process for effectiveness, quality, and productivity is referred to as?

Correct!

Material flow analysis

Material process development

Material flow planning

Material process analysis

Question 5

A rounded rectangle in a material flow map would best represent?

A machine

Correct!

The end of an assembly line

A holding area for WIP inventory

A quality inspection that may result in a product being reworked

Question 6

Transmission and receipt of a purchase order is which type of flow?

Work

Cash

Material

Correct!

Information

Question 7

A process-focused layout is likely to lead to lower WIP inventories.

True

Correct!

False

Question 8

A heuristic solution approach to the assembly line balancing problem guarantees to find the best solution.

True

Correct!

False

Question 9

The first step in DBR production scheduling is to?

Correct!

Forecast the demand

Identify the constrained resource(s) or bottleneck(s) in the system

Use inventory buffers at the critical bottlenecks

Synchronize the release of work

Question 10

Procedure and behavioral constraints include all of the following except?

Poor training programs

Poor cultural norms in the organization

Correct!

Manufacturing bottlenecks

Poor management decisions

Question 11

Assessing the level of customer contact for service processes is referred to as?

Correct!

Service blueprinting

Service planning

Service mapping

Service evaluation

Question 12

Lean systems are largely static and unchanging.

True

Correct!

False

Question 13

Which of the following activities would most likely not be associated with the “no customer contact” level of a service?

Preparation of customer invoices

Accounting/bookkeeping

Correct!

Receipt of customer payment at a cash register

Employee training

Question 14

The most essential element in the use of lean systems is?

Variance magnification

Inventory reduction

Correct!

Waste elimination

Processing time reduction

Question 15

Managers can visualize the flow of customers through a service delivery system with a ___ .

Customer management map

Customer process map

Customer attention map

Correct!

Customer flow map

Question 16

A common approach to waste reduction is?

Five-T

Correct!

Five-S

Five-Q

Five-P

Question 17

Shigeo Shingo developed what concept that refers to error or mistake-proofing?

Kaizen

Kanban

Correct!

Poka-yoke

Muda

Question 18

Mean server utilization is defined as the ratio of the mean arrival rate over the mean service rate.

Correct Answer

True

False

Question 19

A multiple server “snake line” style queuing system is generally viewed as more fair than a system with separate queues.

Correct!

True

False

Question 20

Customers __________.

gain satisfaction from waiting

Correct!

dislike waiting

enjoy waiting

find value in waiting

Quiz Score: 19 out of 20